| Description | Help and Support covers the support functions for numerous services across the University for both students and staff. This includes first point of contact for Library, central IT and Finance Services. It is also first point of contact for many schools IT services. The main service desks are:
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|---|---|
| Status | Live |
| Provider | ISG - User Services Directorate |
| Documentation | http://www.ed.ac.uk/information-services/help-consultancy |
|---|---|
| First Line | IS Helpline (UniDesk) |
| Second Line | IS Helpline (UniDesk) |
| Service URL | http://www.ed.ac.uk/information-services/help-consultancy |
|---|---|
| Location | Online |
| Further details | http://www.ed.ac.uk/information-services/help-consultancy/contact-helpline/is-helpline-operating-hours |
