| Description | Provides tool for fast, secure remote assistance to users by support operators. |
|---|---|
| Status | Live |
| Provider | ISG - User Services Directorate |
| Documentation | https://www.wiki.ed.ac.uk/display/ServiceDelivery/Bomgar |
|---|---|
| First Line | IS Helpline (UniDesk) |
| Second Line | IS US Service Delivery (UniDesk) |
| Location | Online |
|---|---|
| Hours | Mon-Fri 9.00-5.00 |
