| Description | The University of Edinburgh Service management tool. UniDesk is an ITIL based service management solution for Further and Higher Education. UniDesk is available as a web based shared service with SSO |
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| Status | Live |
| Provider | None |
| Documentation | http://www.ed.ac.uk/information-services/computing/comms-and-collab/unidesk |
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| First Line | IS Helpline (UniDesk) |
| Second Line | None |
| Service URL | https://ed.unidesk.ac.uk/ |
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| Location | Online |
| Hours | 24x7x365 (subject to planned/unplanned maintenance) |
