| Description | UniDesk Service Management tool provided to Sheffield Hallam. UniDesk is an ITIL based service management solution for Further and Higher Education. UniDesk is available as a web based shared service with SSO |
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| Status | Retired |
| Provider | ISG - Application Development and Operations |
| Documentation | http://www.unidesk.ac.uk/ |
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| First Line | IS Helpline (UniDesk) |
| Second Line | IS Apps Service Management (UniDesk) |
| Service URL | http://shu.unidesk.ac.uk/ |
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| Location | Online |
| Hours | 24x7x365 (subject to planned/unplanned maintenance) |
