Service Catalogue

Service Details

Description

Multi-Factor Authentication (MFA) is an additional layer of security that helps prevent unauthorised access to services by adding a simple two-step verification method. This means you will be asked to verify your University of Edinburgh account using a second option, such as an authenticator app code, phone call, or SMS via a second device.  

We are starting with Microsoft 365 services. Additional digital services will be added soon, so the extra protection will become more widespread over time.     

StatusPipeline
ProviderISG - Application Development and Operations

Support

Documentation https://uoe.sharepoint.com/sites/ISG/ManagingUserAccess
First LineIS Helpline (UniDesk)
Second LineIS US Service Delivery (UniDesk)

Availability

LocationOnline
Hours 24x7x365 (subject to planned/unplanned maintenance)

Responsibility

Service Owner

Alex Carter

Email: alex.carter@ed.ac.uk

Phone: 514414

Dept: Service Management