| Description | AskEdHelp is an AI-based chatbot that can answer questions for students about Library, IT, Student Finance, Student Admin and other university questions, based on the EdHelp Knowledge Base. |
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| Status | Live |
| Provider | ISG - User Services Directorate |
| Documentation | https://askedhelp.ed.ac.uk/askedhelp |
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| First Line | EdHelp |
| Second Line | IS EDINA Geoservices Technical |
| Service URL | https://askedhelp.ed.ac.uk/askedhelp |
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| Location | Online |
| Hours | 24x7x365 (subject to planned/unplanned maintenance) |
| Further details | https://askedhelp.ed.ac.uk/ |
